How can we help?

1. Download OX Packages from the App Store or Google Play.
2. Create your account.
3. Enter courier code LAJ.
4. Open your account to see your USA shipping address.

You can also sign up on our website. Getting your USA address is free.

LAJ is F&J Shipping's courier code in the OX Packages app. Entering it links your account to us.

It isn't a tracking number. Your customer number also starts with LAJ, followed by numbers (for example LAJ00364). That number is yours alone and goes in your shipping address.

iPhone: OX Packages on the App Store.
Android: OX Packages on Google Play.

Prefer a video? Watch how to download the app and sign up.

Use the USA address shown in your OX Packages account, with your own name and customer number.

Want a package to go Express or Standard? Follow the instructions in your account, or ask us on WhatsApp.

Copy each line from your account into the store's checkout. For example:

• Name: your full name
• Street 1: 10121 NW 46TH St
• Street 2: your customer number (e.g. LAJ00364)
• City: Sunrise · State: Florida (FL) · Zip: 33351 · Country: USA

This is only an example. Use the address in your account. If the store suggests a "corrected" address, choose Use address as entered.

See the step-by-step video

A pre-alert tells us a package is coming. As soon as you have a tracking number, add it to your account with the store name and item value, and upload the store invoice.

It helps us match your package to you, and customs needs the invoice to see what you paid.

Packages show in your account after they're received and scanned at our USA warehouse. Check that:

• The store's tracking shows it was delivered to our warehouse address.
• Your order used your own name and customer number.
• You pre-alerted it with the correct tracking number.

Packages received on weekends or public holidays are processed on the next business day. If it still isn't showing, message us on WhatsApp with your customer number, tracking number and invoice.

From the store to our USA warehouse: enter the store or carrier tracking number on Parcels, a free universal tracking website, or use the tracking box on our homepage.

From our warehouse to Jamaica: follow your package in the OX Packages app or your F&J account.

1. Check the delivery address on your order. It should be the correct F&J address with your customer number.
2. Check the carrier's tracking for the delivery date and any proof of delivery.
3. If it was delivered on a weekend or holiday, allow until the next business day for processing.
4. Then message us on WhatsApp with your customer number, the tracking number and your invoice.

On eligible Amazon or eBay purchases, you can apply our tax-free certificate at checkout to waive the 7% Florida sales tax. Get the tax-free certificate.

Yes. With our personal shopping assistance, you tell us what you want from your favourite website. Once you deposit the funds, we pay the store securely and ship it to you. Message us on WhatsApp to start.

J$800 for the first pound and J$750 for each additional pound. Express ships 5 times a week.

J$750 for the first pound and J$700 for each additional pound. Standard ships 3 times a week.

Sea freight is for bulky shipments of 50 lb or more. It ships once a week and costs J$1,950 per cubic foot.

It's priced by the package's size, not just its weight. To work out cubic feet, multiply length × width × height in inches and divide by 1,728. Please message us before you ship by sea.

You pay the first-pound rate, then the additional-pound rate for each pound after that. For a 3 lb package:

• Express: J$800 + (2 × J$750) = J$2,300
• Standard: J$750 + (2 × J$700) = J$2,150

Your bill uses the weight recorded at our warehouse. For how part-pounds are billed, ask us on WhatsApp. Try the rate estimator.

Yes. Packages valued at US$100 or less (FOB) don't pay customs duties and taxes. Above US$100, duty applies to the full value including shipping and insurance (CIF). If you're charged customs, we have the customs declaration form available. Other charges may apply for special handling.

Estimate it with Jamaica Customs Agency's duty estimator or tariff search. Customs decides the final amount.

Air shipping is billed by weight, not by the item's price, so even a free item costs shipping.

Express: 5 times a week. Standard: 3 times a week. Sea: once a week.

These are scheduled dispatches from our USA warehouse. They aren't a promise that every package arrives within a set number of days.

• Card payment: we send you a secure payment link on request.
• Bank transfer.
• Cash on delivery (COD).

Ask for a card payment link on WhatsApp

Your invoice appears in your OX Packages account. You can pay by card or bank transfer before you collect, or pay cash on delivery (COD). If you're not sure of your balance, check the app or ask us on WhatsApp.

Bank transfers can take time to reflect. Send us your payment confirmation on WhatsApp with your customer number so we can match it.

After you get your ready for collection notification. Pickup days are Monday, Wednesday, Friday and Saturday. Please confirm your arrangements on WhatsApp before you travel.

In Montego Bay: Harbour City Mall, Baywest and surrounding areas, subject to confirmation. A listed area doesn't guarantee pickup at every address.

Outside Montego Bay? Ask us about delivery through Knutsford Express.

Message us on WhatsApp with your name and customer number. We'll confirm the place and time.

Saturday is a pickup day, but only with arrangements confirmed in advance on WhatsApp. Our customer support hours are Monday to Friday.

Not yet. Our physical office is coming soon. For now, pickups are by arrangement at the locations above.

You have 7 days to collect after we notify you that your package is ready. The storage fee starts after those 7 days.

J$100 per day for each day after the 7-day collection period.

Please collect your package within seven days of being notified that it is ready for collection. A storage fee of J$100 per day applies after the seven-day collection period. Packages left unclaimed for 30 days may be sold in accordance with our policy. Please contact F&J Shipping promptly if you need assistance with your collection arrangements.

No. Air shipping is charged by weight, so free items and samples still cost shipping. If you don't want an item, don't send it to your F&J address.

WhatsApp: +1 876-545-3990
Email: support@fandjshipping.com

Monday to Friday, 9:00 AM to 5:00 PM. This Help Centre is available any time.

• Your name and customer number (starts with LAJ)
• The tracking number and store name, if it's about a package
• A screenshot of the invoice or payment confirmation, if relevant

Never send your password or full card details.